The Official Website of Hector Santiago ships worldwide.
Shipping rates vary by location and shipping method selection.
Please allow extra time for delivery due to International Shipping standards.
All prices are in US Dollars.
All orders are shipped via USPS, with door-to-door tracking.
All orders will be processed and shipped within 5-7 business days.
After an order has shipped, USPS First-Class Mail shipped domestically will take approximately 5-10 business days to arrive.
Buyer is responsible for all shipping costs related to returns and exchanges unless otherwise communicated
All shipping costs are non-refundable. If you are issued a refund, the original cost of shipping will be deducted from your refund.
If you have any further questions about shipping, please contact: email@example.com
You can return or exchange an item within 60 days from the date your order was placed. No returns or exchanges will be accepted after 60 days from order date.
Only merchandise in their original condition with all tags and labels will be accepted for return or exchange.
If the merchandise has been deemed as altered in any way upon return, customer service will contact you to see if you would like the items returned to you.
Any return shipment costs are at the expense of the purchaser.
Returns for any reason must be submitted with a copy of the original order receipt as proof of purchase and all original packaging.
If you received a promotional item with your order at $0.00, the items must be returned if you are requesting a refund. If these items are not included with the return your account will be charged the MSRP for the promotional item.
Note: All sale items are final sale and may not be returned or exchanged.
You will receive an email notifying you that your returned item has been received and whether your refund has been approved or rejected.
If approved, your refund will be processed and the amount paid will automatically be credited to your original method of payment. Only the amount paid for the item will be refunded. We cannot refund the cost of shipping.
Please allow 2-3 weeks for refund processing.
To request a return/exchange, email your request with accompanying details to: firstname.lastname@example.org
The subject of your email should be: Return/Exchange for Order # (your order number)
All returns/exchanges must be shipped directly to:
The Official Website of Hector Santiago
19749 Dearborn Street
Chatsworth, CA, 91311
Only items, which are received defective or damaged will be exchanged.
To request an exchange, email your request, the details of your request, and any photos/images of the damage to: email@example.com
The subject of your email should be: Exchange for Order # (your order number)
Once the request is approved a replacement item will be shipped to you, at no additional shipping cost, along with a pre-paid label to return the damaged merchandise.
Autographed items will not be accepted for return or exchange. All autographed items are final sale.
If you have questions regarding an autographed item prior to purchasing please contact customer service at: firstname.lastname@example.org
The subject of your email should be: Autographed Items
Late or Missing Refunds
If you have not received a refund within 3 weeks of confirmation of refund, please contact your credit card company or bank first as it may take additional time for your refund to post.
If you have done this and you still have not received your refund, please email us at email@example.com
The subject of your email should be: Refund Not Received for Order # (your order number).
We will research the status and contact you with an update or any questions.